IT has changed. Service Management has changed. It's time for ITSM software to do the same.

IT has an organisational opportunity to guide digital transformation through empowering employees, supporting agility, and managing IT as a business. With easy, ubiquitous service delivery, you can break free from the complexities that plague legacy ITSM software solutions.

Our solutions deliver the simplicity, agility, and mobility needed to make ITSM easy for enterprise users today.

Adaptable, Powerful & Smart Service Management Automation

EasyVista Service Manager is a proven ITSM software with the sophistication to support the most complex ITIL requirements — but with the simplicity, agility, & mobility required to make ITSM easy to use & easy to deliver.

STANDARD
For your Service Desk

IT SUPPORT

Incident Management

SLA Management

IT Asset Management

Reports & Dashboards

IT SELF SERVICE

IT Self-Service Portal

Request Fulfillment

IT REMOTE SUPPORT
• Remote Control
• Background System Management
• Remote Session Notes Automation
• Unattended Access
ENDPOINT DISCOVERY
• End Point Inventory
• End Point Compliance
• IT Process Automation
IT MONITORING
• Monitoring
• Network Change Discovery
• Capacity Planning
• Service Mapping
• IT Health Status
ITSM
• Problem Management
• Change Management

PROFESSIONAL
Combined ITSM and ITOM

Includes everything from Standard, plus:

IT SUPPORT

Remote Control

Background Systems Management

Problem Management

Remote Session Notes Automation

Unattended Access

Micro Apps

Project Management

IT SELF SERVICE

Self Help Employees

Service Bots

Service Bots for MS Teams

IT INFRASTRUCTURE

Change Management

Risk Assessment

Configuration Management

Availability Management

Continuity Management

SELFHELP AGENT
• Self Help for Support Agent
IT STRATEGY
• Service Portfolio
• Power BI Dashboard
• IT Financial Management
AITSM
• Knowledge Suggestions based on ML
• Incident Automated Categorization
ENDPOINT DISCOVERY
• End Point Inventory
• End Point Compliance
• IT Process Automation
IT MONITORING
• Monitoring
• Network Change Discovery
• Capacity Planning
• Service Mapping
• IT Health Status
AIOPS
• Threshold Recommendations
• Quiet Night - Predictive Maintenance

ENTERPRISE
Predictive Service Experience Management

Includes everything from Standard and Professional, plus:

SELF HELP AGENT

Self Help for Support Agent

IT STRATEGY

Service Portofolio

Power BI Dashboards

IT Financial Management

AITSM

Knowledge Suggestions Based on ML

Incident Automated Categorization

ENDPOINT DISCOVERY

End Point Discovery

End Point Compliance

IT Process Automation

IT MONITORING
• Monitoring
• Network Change Discovery
• Capacity Planning
• Service Mapping
• IT Health Status
AIOPS
• Threshold Recommendations
• Quite Night - Predictive Maintenance