Right-Size Your IT Service Management

Modernise ITSM with an intuitive, fast time-to-value, and intelligent solution

Robust Automations

Eliminate repetitive tasks and manual processes, and drive service efficiency using no-code workflows and powerful automations. 

Integrated Platform

Integrate service management on a single platform to bridge silos, improve time to resolution, reduce costs, and improve visibility.

Rapid Deployment

Customise rapidly with Freshservice's
no-code platform. Get expert
onboarding, migration services, and 24x7 support.

Fast Time-to-Value

Freshservice’s out-of-the-box features help you deploy quickly, enable easier adoption, at scale. Leverage our AI-powered enterprise platform to unify customer experiences, and enhance employee productivity with drag and drop integrations.

Minimize Downtime

Bridge the gap between service and operations management to improve reliability. Prevent critical issues by identifying the right alerts, collaborate with context, and deliver enhanced end-user experience.

Increased Agent Efficiency

Put time back into your agents' day by empowering them with an AI-powered service management tool that provides suggestions and responses.

Employee Productivity

Meet employees in the channels of their choice such as MS Teams, Slack, or the Freshservice chatbot. Empower your employees with an enriched knowledge base and enhanced self-service experience to access all IT services through a unified service catalog

Enterprise Service Management

Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency

IT Service Management

Delight your organization with a modern service management solution that puts an emphasis on experience.

• Intuitive Consumer-Grade Service

• Incident Management

• SLA Management

• Knowledge Management

• Unified Service Catalog

• AI-Powered Service Management

• Major Incident Management

• Problem Management

• Change Management

• Release Management

Freshservice for Business Teams

Offer unified service delivery with IT and business teams on a single platform for enhanced employee productivity, operational transparency, and return on investment.

• Workspaces

• Support Portal

• Knowledge base

• Workflow automation

• Employee onboarding

• Project management

IT Operations Management

Minimize downtime, increase efficiency, and control your cloud with Freshservice Operations Management.

• Alert Management

• Orchestration Center

• Cloud Management

• On - Call Management

IT Asset Management

Build a backbone for efficient service delivery with complete visibility into your on-premise and cloud infrastructure.

• Asset Normalization

• Automated Discovery

• Integrated CMDB

• SaaS Management

• Asset Lifecycle Management

• Contract Management

Project Portfolio Management

Plan, execute, and deliver projects on time with an easy to use, integrated project management tool.

• Integrated Projects

• Customizable Project Templates

• Agile and Waterfall

• Project Analytics

• Unified Task Management

• AI for Predictive Insights