CASE STUDY:
SELF HELP SOLVING THE PROBLEM
Self-Help Technology Yields Positive Self-Service Results
In May of 2018, Elliott Davis rolled out a new, company-wide technology project, “Elliott Davis Self Help”, which focused on improving the onboarding process for professional staff.
The CIO set a goal of reducing service desk calls by 20% by providing employees the answers they need for common onboarding questions.
The results were better than expected.
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