ITIL 4 moves the ITSM Framework from processes to practice and adopts the service value system, providing a new digital operating model which is designed to help organisations on their digital journey.

ITIL 4 takes into account the impact of technology on business, and the integration of ITIL best practice with Agile, DevOps, digital transformation and above all customers, play a role in the new framework.

The key elements of ITIL 4 are the four dimensions, ITIL 4 puts service management into a strategic context by looking at ITSM, development, operations, business relationships, and governance holistically. And because ITIL 4 brings these different functions together it has evolved into an integrated model for digital service management.

Bellridge and Service Transformation

Bellridge is a provider of leading software and services for businesses of all sizes.
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