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IT Service Management

Help Desk Management

Solutions for managing your IT help desk, customer support & IT asset lifecycle

  • Manage all your trouble tickets
  • Track all your IT Assets, Non IT Assets and other asset components
  • Out of the box ITIL Ready Service Desk with Incident, Problem, Change Management and CMDB
  • Empower customers with integrated Knowledge base and solutions
  • Review and improve through comprehensive reporting

ManageEngine IT HelpDesk & Windows Management Suite

Businesses of the world depend on three major factors – customers, employees and their infrastructure. The profits of the business rely on managing them proactively and efficiently. The different Help Desk solutions of ManageEngine provide the best capabilities to manage them in a perfect unison. 

The different Help Desk Management Solutions from ManageEngine are:

  • ManageEngine ServiceDesk Plus - ITIL Ready Help Desk:

ManageEngine ServiceDesk Plus is a web-based ITIL Ready Help Desk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus is an out of the box ITIL ready Service Desk with Incident, Problem, Change Management and CMDB.

ServiceDesk Plus has taken the proficiency of the service desk to the next level through its innovative mobile client, which will enable the users to manage their service desk tickets on the go in their iPhones and other major mobile platforms.

ServiceDesk Plus is used by 10,000 customers across industry segments in more than 118 Countries around the world. Truly, a help desk the world loves.

  • ManageEngine SupportCenter Plus - Customer Help Desk Software for everyone:

ManageEngine SupportCenter Plus is a comprehensive customer help desk software for anyone and everyone to support their customers. From a bakery shop to big corporate houses, SupportCenter Plus is presently used to service the customers across the world and it can be customized according to the needs of any business. It is the smartest way to support, communicate and retain the customers.

SupportCenter Plus encompasses multi-channel communication support including email, phone, forums and Twitter, computer telephony integration with Asterisk, multi-tenancy capabilities, completely customizable self-service portal integrated with Knowledge Base, extensive reporting and Remote control to provide a wholesome experience to the customers.