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IT360

End-to-End IT Management Software


What is IT360?

  • A comprehensive unified monitoring solution for complete management of your IT infrastructure
  • Manage network and storage devices, applications, servers, virtual environment, bandwidth, and help-desk from single console
  • Business service grouping for end-to-end service management visibility with extensive reporting for more accurate business decisions

IT360. Your Solution.


Unified View of IT

Bridge the gap between help desk & network operations using a unified console to handle ITIL related processes.
 

Enterprise Scalability

A distributed architecture & built-from-scratch integration give you robust scalability with fewer application failures.
 

Reporting & Dashboards

Real time views of KPIs help prioritise tasks, make more accurate decisions & respond more effectively to business needs.
 

Automation

Don't wait for manual intervention to troubleshoot - IT360 uses self- diagnostics to detect & display environmental issues.
 

Simplicity

Forget the army of engineers...IT360 can be up & running in just a few days with role-based privileges for easy administration.
 

Built from Scratch

Tried & tested for a decade, IT360 has been built from scratch so you can reap the benefits of truly seamless integration & dataflow.


You & IT360. Your Benefits.

Business Service Management

Add a Business Context to your IT Resources. Define dependencies and improve Fault Management and SLA Management. Reduce Application Support and Maintenance Costs. Easy Troubleshooting.

Performance Reporting

Simple interface with more canned reporting profiles. Reports can be created off every attribute that is monitored. Scheduled and Automatic emailing of periodic reports. Ability to export data into either PDF, CSV or XLS formats. View in-depth historical data through 7/30 reports.

Database Monitoring

Monitors a heterogeneous database server environment that may consist of Oracle database, MS SQL, Sybase, IBM DB2 and MySQL databases. Out-of-the box reports, DBAs can plan inventory requirements and troubleshoot incidents quickly. Keep tabs on the database size, buffer cache size, database connection time.

 

Server Monitoring

Agentless approach to server monitoring. Monitoring of server load, disk utilization, Processes, memory utilization, Disk I/O stats, server CPU utilization etc. Enables an IT administrator to identify whether a problem reported is caused by the underlying operating system or the application or a service. Capabilities include support for Linux, Windows, Solaris, AIX, HP UX etc.


Network Monitoring

End-to-end Network infrastructure platform that offers advanced fault and performance management across WAN, VoIP services, network devices, and other IT infrastructure such as printers, UPS etc. Automatic discovery of network devices. Extensive list device and interface templates containing device configurations.

Bandwidth Monitoring

Just direct NetFlow exports from your NetFlow-enabled devices to get the most detailed view of bandwidth usage across your network. View bandwidth usage patterns and generate reports across LAN and WAN links without having to deploy expensive hardware probes. Provides an in-depth visibility into network traffic and its patterns. Gives business knowledge of real-time network behavior and how traffic impacts the network's overall health.

 

Applications Monitoring

Provides in-depth monitoring of web applications, be it a CRM application, banking/finance application or any business critical application. Ensures the health and availability of your application servers through Microsoft .NET Monitoring, Oracle Application Server Monitoring, JBoss Monitoring, Tomcat Monitoring, WebLogic Monitoring, WebSphere Monitoring and SAP Perfomance Management. Ensures higher uptime by detecting and diagnosing problems of application servers and their services faster.

IT Asset Management

Complete inventory of hardware and software assets. Track ownership and history of assets through Agent-less scanning. Schedule Audits of IT Assets. Quickly ascertain the dependability of asset with a business service or another asset. Discover and list all the instances of software inventory across your organization. Monitors the software license compliance to maintain the complete software asset inventory management.

ITIL Based ServiceDesk

Integrated, ITIL ready service desk to manage all your communications from a single point, including Incident management, Problem management, Change management & Configuration management Database(CMDB). Document best practices and solutions to common problems in an online knowledge base, Convert the alerts arising out of the system as Incident in the Service Desk automatically and automatically assign the incoming tickets to the concerned techician or technician group.



IT360. Fulfil your needs. Satisfy your wants.

Download and trial it in your own environment ... see why ManageEngine IT360 truly is Business Service Management made Easy.


"Research I’ve done over the last few months on BSM solution requirements shows that customers want three things relative to existing BSM solutions: lower cost, reduced complexity, and faster time to value. ManageEngine IT360 directly delivers on those needs. It also goes further by including capabilities like a service desk that are not typically bundled even in far more expensive solutions."

Paul Burns, Enterprise Management Associates