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ADSelfService Plus

Self Service Password Management


What is ADSelfService Plus?

  • A secure, web-based, end-user password reset management program
  • Helps domain users to perform self service password reset , self service account unlock and employee self update of personal details (e.g telephone numbers,etc) in Microsoft Windows Active Directory
  • Administrators find it easy to automate password resets, and account unlocks while managing optimizing the expenses associated with helpdesk calls
  • Get Complete Control and enhanced productivity of all users along with Self Service benefits

ADSelfService Plus. Your Solution.

Employ your Resources for More Important Tasks

ADSelfService Plus helps to reduce routine password tickets and makes it possible to employ the relieved technical staff for better productive purposes and add value to your organization.

  • Avoid repetitive tasks and deployment in more challenging tasks
  • Increase employee enthusiasm and instil a sense of positivity and growth to the technical resource
  • A challenging environment improves employee retention

Reduced Cost of Helpdesk Tickets

Eliminate the leading source of help desk calls and associated expenses by using ADSelfService Plus to automate password resets and account unlocks.

  • Reduced help desk workload and in-turn reduced costs for work force
  • Reduced time to unlock an account cuts down system down time increases user productivity and greater return on Investment

Improved Employee Productivity

ADSelfService Plus improves employee productivity by considerably reducing the amount of time for an employee to raise a ticket, viewed by the helpdesk and finally attended by helpdesk.

  • Reduce a 3 Stage process to a single step solution from the self service portal
  • Eliminate the typical delays, frustration, lost productivity, and overhead typically experienced while waiting on hold for a help desk member to handle your password reset request
  • ADSelfService Plus not only removes the burden from the help desk, but lets employees get back to work with a minimal of disruption or delay
 

You & ADSelfService Plus. Your Benefits.


Minimize Help Desk Calls

ADSelfService Plus allows users to reset their own passwords, unlock their account and also update their personal information in Active Directory. This helps to cut down support calls and eliminates the need to employ additional HelpDesk associates.

Increase Return on Investment (ROI)

The self-service option of ADSelfService Plus is a novel idea to relieve IT Staff of support requests and allow them to take up more challenging tasks. It also lowers system down-time, increases user productivity and thus facilitates a greater Return On Investment.

 


Reduce Employee Frustration

Eliminate typical delays, frustration, lost productivity, and overheads experienced while waiting on hold for a help desk member to process a user request. ADSelfService Plus not only removes the burden from the help desk, but also lets employees help themselves and get back to work without intermittent delays.


Web-Based Access to Accounts

User information that is maintained in AD needs to be up-to-date. ADSelfService Plus facilitates real-time maintenance with an option for users to update their personal information without seeking helpdesk assistance.

 


Enhanced Security

ADSelfService Plus makes use of the Secret Question & Answer method to authenticate the users who have enrolled themselves to enjoy self-service benefits. This acts as an excellent security mechanism to verify the credibility of the user accessing the application.


Accountability of Actions

With ADSelfService Plus, all user activities can be effectively tracked to give an accountability for the actions performed using the product. This is especially useful to meet compliance requirements and can be supported by a list of useful reports.

 


ADSelfService Plus. Fulfil your needs. Satisfy your wants.

Download and trial it in your own environment ... empower your users with ADSelfService Plus and make password reset worries history.


"Around 10 percent of our HelpDesk calls are related to password reset and account unlock requests. The number wasn't as important as the criticality of these issues; for if someone cannot sign in, they cannot work. ADSelfService Plus is a tool that we consider indispensable. It is the right tool for the job. Any company that relies on Active Directory authentication with password expiry will benefit from using it. The price is right. The functionality and feature set matched our requirements exactly."

Chris Jackson, TXP Corporation



"Cost/Time of support for tasks such as lockouts and password resets was ridiculous considering the ease of correcting."

Rob Buck, HomeBanc N.A.