Professional Services


Bellridge's Professional Services and Support Team understand that implementing and managing an application can be a difficult job. Our team of certified and trained experts is ready to help you harness the full potential of your investment, so you in turn can harness a work day with less stress, more insight and fewer manual processes.

Support Services:

Having someone local to call when things don’t go to plan or something isn’t working properly is a must for any business critical system. Bellridge has been working with ManageEngine for 10 years and extends Technical Support to Australian and New Zealand customers. Bellridge offers two flavours of Support Services.


Standard Support Services:

Every Bellridge customer is able to contact our support team to help out  with the following requests: 

  • Level 1 - Diagnosis and Troubleshooting
  • Level 2 and 3 - Communication managed for Vendor Provided Support
  • Problem Management on a best efforts SLA
  • Clarification of Documentation
  • Advise on Known Bugs and Patches
  • Feature Clarification/Limitations

Enhanced Support Packages:


The IT industry is at a constant state of change and to keeping up requires constant fine tuning and changing of systems to yield optimum performance.

Busy IT departments often don’t have time or resources to carry out these tasks and to help out Bellridge offers Enhanced Support Packages to help you ensure that your system is constantly getting the checkups and tuning that it needs to deliver for your teams.  

Enhanced Support Packages may include but are not limited to:

  • Proactive Patch Management and Rollouts utilising ITIL Change Management
  • Management of Specific Modules or Features
  • Stakeholder Management and User Driven Improvements
  • Integrations with New Systems/Processes
  • Technical Assistance with New Business Initiatives such as mobility, Lean IT and Six Sigma
  • Extended Root Cause Analysis Planning and Involvement
  • Capacity Planning
  • Continual Service Improvement with Product Roadmaps and Direction Workshops
  • Extended Documentation to ensure Service Continuity

 

Engagement Services:

Whether you are thinking about a solution or have had it in place for sometime Bellridge Professional Services can help you realise your business outcomes by providing value-added services throughout the product lifecycle.

Our Service Portfolio includes but is not limited to the following services: 

Planning

  •  Business Outcome Workshops
  • ITIL Best Practise Workshops
  • Requirements Elicitation/Gathering
  • Requirements Qualification
  • Implementation Planning

 
Implementing

  • Customisation
  •  Environment Fitting/Rollouts
  • System Testing
  • As Built Documentation with Implementation Logic
  • End User/Technician/Administrator Training


Operating

  • Proactive Planning, Management and Maintenance
  • Continual Service Improvement (CSI) Strategy and Implementation
  •  Automation and Integration Projects
  • Patching and Major Version Upgrades
  • Performance System/Tuning
  • End User/Technician/Administrator Training

 
Improving

  • System ROI Reports focusing on system Utilisation and Time saving
  • Integrations with Third Party Systems
  • Adherence to good practise Reviews
  • Custom Report generation to help you with your DIKW (Data, Information, Knowledge, Wisdom)  Journey
  • Process Improvement Workshops to assist in realising your businesses Lean or SixSigma initiatives
  • End User Experience Reviews and improvement recommendations
  • Technical Staff Experience Reviews and improvement recommendations    


Contact Information

For more information on professional services:

+61 2 8904 0172 (Aus)

+64 9 985 6549 (NZ)

services@bellridge.com.au