Refunds & Warranties


ManageEngine & Zoho


We endeavour to make sure you purchase the solution that’s right for you by making available free, fully-functional trial versions and comprehensive product info for most of our software solutions. We’re also just a phone call away if you need something clarified before you take the plunge. If however, you purchase a solution that you would like to return, you must supply us with this notification in writing within thirty (30) days of purchase, coupled with a copy of your invoice. You will also be required to deactivate and uninstall the product and confirm in writing that you are no longer using it.

Kanguru

Kanguru products (excluding DVD duplicators, hard drive duplicators, clearance items, custom orders and volume purchases) shipped from Bellridge can be returned within 30 days of shipment, in most cases. Bellridge does not normally provide refunds where you have simply changed your mind, made a wrong selection, or is not compatible. If you are unsure, please contact us prior to placing your order. For products in original, unopened and undamaged packaging, you must contact us to make a request for return. If Bellridge accepts your request, this may incur a restocking fee. All return for refund requests must be accompanied by a RMA number and a copy of the invoice. No money is returned or credited until the product is received by Bellridge in original condition. Bellridge will not accept any opened product for return unless the product is returnable under the standard warranty policy. All shipping costs are the sole responsibility of the customer. RMA numbers can be obtained by contacting Bellridge and will expire after 14 days. All returns beyond 30 days are governed by the standard warranty policy.

Some Kanguru products include a manufacturer’s warranty from Kanguru Solutions. For those products, Kanguru Solutions guarantees that the products will be free from defects in workmanship and materials for a certain period from the date of purchase. A copy of your invoice must be supplied for the warranty to be validated. The warranty period and inclusions is specific to the products and can be found on Bellridge websites or by contacting us directly. Warranty excludes damage caused by accident, misuse, abuse, exposure of media to excess magnetic fields, or external environmental causes. Warranty does not apply if, in the judgement of Bellridge or Kanguru Solutions, the product fails due to damage from handling, accident, abuse, misuse, or if it has been used in a manner not conforming to the product’s instructions, has been modified in any way, or the warranty labels have been removed. Bellridge is not responsible for any damages incurred in the shipping process.

When returning a product that has user generated content stored, please either delete or back up your information externally to ensure neither privacy breaches or data loss. In no event shall Bellridge or Kanguru Solutions be liable for the indirect, incidental, consequential or special damages or losses, including loss of data, use or profits, even if Bellridge or Kanguru Solutions has been advised of the possibility of such damages. In no event shall Bellridge’s or Kanguru Solution's liability exceed the original purchase price of the drive or media disk in question. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply.
 

Shipping & Delivery Costs


ManageEngine & Zoho

There are no shipping costs associated with the purchase of ManageEngine or Zoho solutions. Activation of the product will be processed electronically within two working days of full payment being received. As the customer, you are responsible for ensuring delivery information is correct at the time of check out.

Kanguru

All orders are delivered via Australia Post and/or courier service as determined by Bellridge . Shipping costs are determined before checkout using Australia Post/courier standard shipping charges. Goods in stock will be dispatched within two working days of full payment being received. If a customer purchases a product that is not in stock, they will be notified within 24 hours of the purchase being made with an estimated delivery time. Products that are not in stock may take up to two weeks to be dispatched as goods are procured from the United States of America. If you wish to cancel a back order, you must supply us with this cancellation in writing. As the customer, you are responsible for ensuring delivery information is correct at the time of check out. In the event that the delivery information is not correct and your purchase is undeliverable, Bellridge may impose additional charges to cover the costs of re-shipment.

These conditions apply only to products and services sold on bellridgestore.com.au. Delivery times and postage costs may vary for Kanguru products obtained through a formal procurement process.


Recourse for Non-Receipt of Goods


Kanguru

Bellridge delivers all its products via Australia Post and/or courier service. It takes no responsibility for any damage caused to the product in the process of delivery or failure of the product to be received once it has left our premises. In the event that a product is damaged or not received, customers should seek recourse directly with Australia Post/courier provider 


Data Privacy


Bellridge is committed to protecting the privacy of personal and company information. We will collect your information directly from you and do not disclose that information to any other third party except with our Supplier where it is needed to process an order, or our Merchant service where it is needed to process a payment. We will also take reasonable steps to protect the personal information that we hold from misuse and loss and from unauthorised access, modification or disclosure. 

Bellridge will only collect information that is necessary for the purpose of fulfilling one of our activities, including

  • Processing purchase orders
  • Processing authorised payments
  • Maintaining customer profile information
  • Providing information on products and services available to customers
  • Assisting customers to maximise the benefit of our products and services


If you are a prospective customer who has contacted us or our Supplier, we may also use your personal information to provide you with information about Bellridge and our products and services. You can let us know at any time if you no longer wish to be contacted for this purpose.

Bellridge is bound by the Privacy Act to comply with the National Privacy Principles that regulate the manner in which personal information is handled throughout its life cycle. 


Site Information


Whilst Bellridge strives to maintain optimal site integrity; we will not accept responsibility for any loss or damage resulting from the unavailability of our site or services. This includes but is not limited to, any failure or delay in the receipt of orders placed from the site, regardless of whether or not it was caused by a Bellridge system or the internet in general.  

In using the site, you agree not to use, copy, republish, modify, lease, sell, distribute or license any intellectual property on this site except for the purpose of viewing on screen or printing for internal use. You also agree not to use any data mining, robots, or other data extraction methods in connection with our system.

All prices stated are subject to change without notice.

All intellectual property included on the website is owned by Bellridge or other third parties.
 

Referrals


Bellridge is focused on providing the highest level of service to our customers, and that's why we look to our customers to help us find organisations that may be in need of our help.

ManageEngine's ServiceDesk Plus assists councils of all shapes and sizes to effectively manage their IT infrastructure with an ITIL ready help desk and asset management solution. If you have an industry peer that could benefit from a chat with us, send us their details before the end of the year and we'll send you something to say thank you.

For every mate you nominate that comes on board with us, we'll send you a Kanguru DVD burner with a $150 Westfield voucher so you can burn your favourite DVDs at 24x with high speed USB2.0 connectivity and disc capacity of up to 8.5GB.