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About the Speaker
Barclay is an experienced ITSM consultant, analyst, and writer. He has worked on approximately 700 ITSM projects over the last 25 years and also writes blogs, research, and papers on ITSM topics for a variety of industry organizations and vendors. He has also worked for a number of ITSM organizations, and he delivers strategic ITSM consultancy as well as media analyst services to the ITSM industry.
He is an ITIL 4 architect and co-author, lead editor of the "ITIL 4 Create, Deliver and Support" publication, and a co-architect of the ITIL Practitioner scheme with Axelos. In addition, he is a co-author of the SDI SDC certification standards and a participant in the current ISO/IEC 20000 revision. Barclay works as a consultant and auditor for SDI. He is a non-executive director for several companies: itSMF UK, which he was CEO of from 2015 to 2018, EssentialSM, and A2V Services, which develops new start-ups.
Barclay is also a regular speaker at industry conferences and events in the UK and globally, including SITS, SDI, itSMF, Pink Elephant, SMW, and UCISA. He was named in the HDI Top 25 Thought Leaders in Technical Support and Service Management for 2017, 2018, and 2019 and recognized as ITSM Contributor of the Year at the 2014 SITS show. Barclay also created "ITSMGoodness," a set of simple, practical, and proven tips and tools for successful ITSM. |