Top 5 Favourite Features from the Major Release of ServiceDesk Plus 9.0

The latest release of ServiceDesk Plus is sure to be a hit with IT teams, with enhancements set to make the leading help desk solution even better. We've been waiting for the new release and now it’s here. We want to share the top 5 features we believe will make a difference to how you use ServiceDesk Plus.

1. Customisable Change Management

Change Management is an essential ITIL process and with version 9.0 you get a broader toolset to implement and enforce your internal change management strategies. Now you can create multiple templates and specify a workflow for each template. Stages of the change path - submission, planning, approval, implementation, review and close; now have their own status list for quicker updates and a smoother process.

2. Customisable Dashboards

Tailor what you as a technician need to see every day with customisable dashboards. By using the built-in report tool you can simply manage and customise your reports and add them to your dashboard as widgets to save on time and easiness.

3. 64-bit Robo Technician

Robo Technician is a tool that automatically resets end-user passwords without having to tie up your technicians in the process. Now available for 64-bit operating systems, it can assist more ServiceDesk Plus customers. This tool is available as a licensed add-on.

4. Lucene Search Engine

Spend less time digging for requests and solutions and use your time where it’s more needed with the Lucene search engine. The high speed search method gives you more accurate results with its in-depth search functionality to instantaneously improve your performance and increase your scalability.


The CMDB module can now talk to third party systems, such as SCOM, to simply import and export your information. Via API you can add, update, read and delete configuration items (CI). You can also easily manage relationships between CIs and create different CI types to standardise output and save you time.

Want to know more?
 Have a look at the Full list of New Features and Enhancements from ServiceDesk Plus 9.0 to read more about the benefits waiting for you.

These were our top picks, but we'd like to know which feature is your favourite from the new release of ServiceDesk Plus 9.0. Please leave a comment below - we look forward to hearing your thoughts on these new features.

Ready to jump in? Make sure your license is up to date to access the new features.

Posted: 2/24/2014 10:53:10 AM by Bellridge | with 0 comments

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