Watch this free webinar replay on extending the scope of ITIL® 4 to other areas of organisations, such as HR, finance, and hospitality, for successful IT service management.

With the developments in ITIL 4 in recent years, organisations are now appreciating the real meaning of value “co-creation,” and the need for collaboration across organisations. So there is a lot of development and collaborative work taking place to synthesize and integrate work, tasks, and value streams across departments, teams, and functional groups—all well beyond IT.

IT service management (ITSM) practices are proven to provide consistency and value, and many of these are easily portable to other areas such as HR and finance. Organisations can use the experience of many years of working with core service management processes to provide benefits to other business areas. Much of this work is referred to as “enterprise service management,” although in reality this can be viewed as practical “digital transformation.” This webinar clarifies the opportunities as well as challenges involved in successful implementation.



About the Speaker

Barclay is an experienced ITSM consultant, analyst, and writer. He has worked on approximately 700 ITSM projects over the last 25 years and also writes blogs, research, and papers on ITSM topics for a variety of industry organizations and vendors. He has also worked for a number of ITSM organizations, and he delivers strategic ITSM consultancy as well as media analyst services to the ITSM industry.

He is an ITIL 4 architect and co-author, lead editor of the "ITIL 4 Create, Deliver and Support" publication, and a co-architect of the ITIL Practitioner scheme with Axelos. In addition, he is a co-author of the SDI SDC certification standards and a participant in the current ISO/IEC 20000 revision. Barclay works as a consultant and auditor for SDI. He is a non-executive director for several companies: itSMF UK, which he was CEO of from 2015 to 2018, EssentialSM, and A2V Services, which develops new start-ups.

Barclay is also a regular speaker at industry conferences and events in the UK and globally, including SITS, SDI, itSMF, Pink Elephant, SMW, and UCISA. He was named in the HDI Top 25 Thought Leaders in Technical Support and Service Management for 2017, 2018, and 2019 and recognized as ITSM Contributor of the Year at the 2014 SITS show. Barclay also created "ITSMGoodness," a set of simple, practical, and proven tips and tools for successful ITSM.

For all your ManageEngine ServiceDesk Plus installation, consulting, services & support, contact our team: or call 02 8904 0172.

Posted: 5/10/2021 12:06:10 PM by Bellridge | with 0 comments


Are you affected the Coronavirus outbreak, travel restrictions and lockdowns? Bellridge can help...

ISL Online, a leader in remote control software, will offer free hosted-service remote desktop software to all individuals and companies affected by the Coronavirus outbreak. Those whose work has been impacted by travel restrictions or lockdowns may apply for a 90 day free license.

This offer is available to help individuals & companies who otherwise do not work remotely, or provide remote assistance with their normal business operations & activities within their organisations during the Coronavirus outbreak.

Contact us or get started here.

Posted: 3/17/2020 9:02:48 AM by Bellridge | with 0 comments



ISL Online have released the add-on for ISL Light Remote Desktop app for Android. You are now able to remotely control an LG smartphone or tablet from your PC or Mac and provide efficient technical support to mobile device users. 

Fast remote support for all Android devices

ISL Light for Android, included in the ISL Online license at no extra cost, is a powerful mobile app which allows you to offer mobile device support to all Android devices. The full remote control feature is available for LG, Samsung and some other Android devices. You can view the screen of any Android device and guide your client through a support process with pointers and screenshots.


Remotely access and control computers with your Android device

As an operator, you can use your Android mobile device to offer remote support on the go when you are not behind your computer. With ISL Light mobile app you can easily connect to any remote computer (Windows, Mac OS X, Linux) and either efficiently troubleshoot technical problems, or remotely access one or more unattended computers to monitor them, install updates, perform a periodical check-up and other maintenance tasks.

Posted: 1/16/2020 9:00:18 AM by Bellridge | with 0 comments

Kanguru is proud to announce the launch of the world’s first OS Agnostic, Fingerprint Access Hardware Encrypted Flash Drive with remote management capability.

This new biometric fingerprint access flash drive supplants the bulky pinpads and fussy combo keypads of leading encrypted devices, making it much more convenient and easy to use. With just a tap of the finger, the new Kanguru Defender Bio-Elite30™ Fingerprint Hardware Encrypted Flash Drive provides quick access to encrypted files.

With exceptional features, the Defender Bio-Elite30 Fingerprint Encrypted Flash Drive rivals any similar device on the market:

  • OS Platform Agnostic (Use On Virtually Any Machine)

  • Full 256-Bit Hardware Encryption (XTS Mode)

  • Assign Multi-Finger Access For Each Fingerprint or User(s)

  • New Command Console With Onboard Browser Option To Remotely Manage

  • Optional On-board AntiVirus

  • RSA-2048 Digitally-Signed Secure Firmware



Posted: 12/9/2019 1:51:44 PM by Bellridge | with 0 comments

TechGenix: I have worked with several monitoring solutions available in the market. Though there are many available to monitor your IT infrastructure, many have limitations and are not so intuitive. I have seen some products that can only monitor Windows computers and specific components and are very complex to use. While other monitoring products can monitor both Windows and Linux operating systems, they require an agent to be installed on the target systems. NetCrunch v10.6 from AdRem Software, however, provides a complete solution to monitor the entire IT infrastructure of an organisation. NetCrunch v10.6 has added a bunch of new features that we will examine as part of this review.


AUTHOR - Nirmal Sharma is a MCSEx3, MCITP and was awarded the Microsoft MVP award in Directory Services and Windows Networking. He specialises in Microsoft Azure, Office 365, Directory Services, Failover Clusters, Hyper-V, PowerShell Scripting and System Center products. Nirmal has been involved with Microsoft Technologies since 1994. In his spare time, he likes to help others and share some of his knowledge by writing tips and articles on various sites.
Posted: 11/11/2019 8:54:46 AM by Bellridge | with 0 comments